Privacy policy.
We collect only the data we need to fulfil orders and answer your questions. This page explains what that means in practice.
1. Data controller
Way HWa Matcha Atelier Zurich
Zurich, Switzerland
wkuriger@waywayhwa.com
2. What we collect
When you place an order
Name, email address, shipping address, and order details. Payment is processed by Stripe; we never see your card number, only confirmation that payment succeeded and a transaction reference.
When you contact us
The name, email, and message you submit through the contact form, or send by email directly. We use this only to reply.
When you visit the site
Standard server logs (IP address, browser type, pages visited, time of visit). These are kept for technical operation and security, and rotated automatically.
We use Vercel Web Analytics to understand basic site usage in an aggregated, privacy-friendly way. We also count basic shop interactions such as product views, add-to-cart actions, checkout starts, and completed purchases in our own admin dashboard without storing names or email addresses in those analytics events. We do not use marketing cookies or advertising tracking pixels. The only persistent client-side state is your shopping cart, stored in your browser.
3. Third-party processors
- Stripe — payment processing. stripe.com/privacy
- Resend — transactional email delivery for order confirmations and operational order messages. resend.com/legal/privacy-policy
- Vercel — hosting, server logs, and privacy-friendly web analytics. vercel.com/legal/privacy-policy
- Shipping carrier — your name and address are shared only with the carrier we use to deliver your order.
4. Legal basis
We process the data above to fulfil contracts (your orders), to respond to enquiries, and to comply with Swiss bookkeeping obligations. Where applicable, processing is also justified under the Swiss Federal Act on Data Protection (FADP) and the EU GDPR.
5. Retention
Order and invoice records are kept for ten years, as required by Swiss law. Contact-form messages are kept only as long as needed to resolve the conversation. Server logs rotate within thirty days.
6. Your rights
You can ask us at any time to:
- tell you what data we hold about you,
- correct it if it's wrong,
- delete it where we're not required to keep it,
- export it in a portable format.
Send any such request to wkuriger@waywayhwa.com. We reply within thirty days.
7. Changes
We may update this policy if our practices change. The date at the top of this page reflects the most recent revision.